+44 (0)1462 446040
Returns & Refunds
Shortages and/or damaged goods must be reported to The Puppet Company Ltd® within 3 days of receipt of goods, otherwise, we reserve the right to not authorize refunds or replacements for any shortages or damaged goods subsequently reported.
- We aim to despatch all goods on the same working day of receiving your order. (If ordered before 2pm.)
You have the right to a cooling-off period of 14 days from the day after you receive your goods, during which you may cancel your order for any reason and return the goods to us. This period is extended to 21 days over the Christmas period.
If you decide to cancel your order because you have simply changed your mind, you are responsible for the cost of returning the goods to us. We do not cover or reimburse return postage costs in these circumstances.
Once the returned goods have been received and checked, we will issue a refund of the purchase price of the goods. The goods must be returned in an unused and resalable condition, where applicable.
Your statutory rights are not affected. If the goods are faulty, damaged, incorrect or not as described, different rights may apply and we will cover the reasonable cost of returning the goods.
- If you are not completely satisfied with your order please let us know and we will endeavour to resolve the issue.
- In the unlikely event your goods are faulty please contact us and we will arrange for either a refund or a replacement to be sent out.
- Goods are only substituted after discussing the situation with you (the customer) by phone or email.
If you have any issues with your order or our products, please contact our Head Offices with the details below:
Email: info@thepuppetcompany.com
Tel: +44 (0) 1462 446040