+44 (0) 1462 446040 This site is only for wholesale customers.

GDPR UPDATE

In view of the new legislation in place from the 25th May 2018 this statement should be read in conjunction with our Privacy Policy.

 

What information does The Puppet Company collect about me?

 

We collect basic information from you when you create an account, such as name, address, email address and phone number. When you purchase products or add services, we may collect additional information like government identification. We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded. We also use cookies and similar technologies on our websites and mobile applications to collect information about interactions and usage. See the PrivacyPolicy for more details about the specific type of information we may collect and your choices related to that data.

 

How does The Puppet Company use information about me?

 

We use information about you to deliver, improve, update and enhance the services we provide to you. For example, we use information about you to create your account, deliver our services (including websites and mobile applications), and detect and prevent fraud and abuse.  We would like to assure you that we take every precaution necessary to protect the information we hold. Other information we store is, your name, email address and the company you work for, plus any notes from meetings or phone calls we may have had.

 

Please refer to our Privacy Policy for more details.

 

Does The Puppet Company share my data with third parties?

 

We may share your personal data with affiliated companies within our corporate family, with third parties with whom we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf. Examples of when we share data include processing payments, communicating with you through surveys or email, and interest based advertising, giving your address to a courier so they can deliver your order, or providing a service guarantee. We only share the minimum information necessary, and third parties are prohibited from using your information for any other purpose.       

 

How can I update my personal information?

 

We provide you with the tools to control your account information and guidance on how it is used. Simply access your account or contact us to:

 

  • View and update your account information such as name, email address, phone number and billing address.
  • View and update your contact preferences for receiving account and product related messages and marketing communications.

 

Contact us

 

The Right of Access (Article 15 of GDPR) gives citizens the right to get access to their personal data and information about how these personal data are being processed.   If you have any questions, concerns, or complaints about our Privacy Policy or the practices of our Services, you may contact our offices by email at info@thepuppetcompany.com

 

As an alternative, you may contact us by either of the following means:

 

By Mail:          The Puppet Company Limited, 2 Cam Centre, Wilbury Way, Hitchin, Hertfordshire SG4 0TW     

By Phone:      01462 446040

 

We will respond to all requests, inquiries or concerns within forty (40) days.